We accept returns on all full priced items within 14 days of receiving your order for an exchange or credit note. All items must have no further wear or tear and fall within the same grading category we initially determined. We reserve the right to refuse the exchange or credit note if the product's condition has been severely changed.
We do not offer full refunds on items due to change of mind or displeasure in condition. It is understood that we sell second hand vinyl records, of which are unpredictable when operated. We do our best to listen through to our products upon request, as well as sending hi-res sleeve images, please use this service to ensure confidence in your purchase.
Shipping return costs will be the responsibility of the customer.
Orders received will be dispatched within 2 working days – pending credit verification.
Free shipping is offered on all domestic order over $50.00. Orders under $50.00 will be charged a shipping fee of $9.95 for Australia-wide orders and $7.50 within Victoria. Express shipping options are also available domestically for $19.95 and $15 within Victoria.
Please allow 5 business days minimum on domestic orders. Recently we've received feedback that Auspost are taking 5 to 6 working days minimum for delivery. Please be patient.
We send a shipping notification with a tracking number via email once your order has been dispatched. If the tracking number is not correct, there has been a processing error on our end, please contact us to verify the tracking number. You will then be able to follow your order with the link provided in this email.
For any other information please contact us at firstname.lastname@example.org.